At Pro-Fit and Wellbeing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with our services, whether in person or online, including seated exercise, personal training and online coaching. 1. Information We Collect We may collect the following types of information: Personal Information - Name - Date of birth - Email address - Phone number - Home address (for in-person sessions) - Emergency contact details - Medical history and physical limitations (with consent) - Payment details (processed securely via third-party platforms) - Login credentials for our platform (if applicable) Usage Of Information - Interactions with our website - Workout and progress data - Food logs or health assessments (if submitted) - Communication preferences and messages 2. How We Use Your Information We collect and use your information to: - Deliver seated exercise, personal training and online coaching services. - Provide tailored fitness and wellness programs - Monitor health and safety during sessions - Process payments securely - Communicate via email, SMS, phone or platform messages. - Send progress updates, educational content and service notifications. - Improve our services and user experience - Comply with legal or regulatory requirements 3. How We Store and Protect Your Information - We take data security seriously and follow industry standards to protect your personal information. - Data is stored securely using encrypted systems and protected servers. - We only retain your data for as long as necessary for service delivery, legal compliance, and business purposes. - Access is restricted to authorised staff or contractors bound by confidentiality. 4. Sharing Your Information We do not sell your information. We may share your data only when necessary: - With health or fitness professionals working under our direction. - With third-party service providers for payment processing or scheduling (e.g. Stripe, Calendly) - If required by law or to protect the rights and safety of our clients or staff. 5. Your Rights You have the right to: - Access a copy of the personal data we hold about you. - Request corrections to inaccurate data. - Withdraw consent at any time - Request deletion of your data (unless required by law to retain it) - Opt-out of marketing communications To exercise these rights, please contact us at [your email address]. 6. Cookies and Online Tools Our website may use cookies or tracking tools to: - Improve functionality - Analyse website traffic - Provide a more personalised experience. - You can adjust cookie preferences through your browser settings. 7. Third-Party Links - Our digital platforms may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies. 8. Children’s Privacy - Our services are not intended for individuals under the age of 16 without parental or guardian consent. We do not knowingly collect data from minors. 9. Updates to This Policy - We may update this Privacy Policy occasionally. Any changes will be posted on this page, and significant updates will be communicated via email or platform message. 10. Contact Us - If you have any questions about this Privacy Policy or your data, contact us at: Pro-Fit and Wellbeing Email: pro.fit.wellbeing@outlook.com Phone: 07931 946722